At hBITS, we are completely committed to protecting your personal information and privacy as a user. Our site is designed keeping the best of security standards and protocols in mind, minimizing chances of user data mismanagement or leakage. Only authorized employees at hBITS use the information collected from individual users on a need basis, and that too after satisfying multiple concerns of data privacy and security.

Our systems are routinely reviewed to offer the best possible services to you in the most secure manner. Our products are HIPAA compliant and adapted to the unique data requirements of healthcare providers and associated users. A similar care is taken in sharing information, materials, demos, and knowledge resources on our site.

However, if you are still concerned about what kind of information will be captured and used by us, then these frequently asked questions regarding our privacy policy will help clarify the situation.


What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you. Your usage of this site, request for certain information or materials, and preferences are duly captured to give you a better site experience in the future.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs. All our inbound and outbound services are integrated to ensure that your needs are addressed by the appropriate teams in a timely manner.
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company or entity for any reason whatsoever; without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send relevant information: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • To support product development: Product purchase and usage specific data captured at the site may be used to support product development. Your interest and preference, as well as engagement with different products offered by hBITS, their features and specifications, will be used to guide development of new products or improvement of existing ones.
  • To conduct research: Data of any nature collected on the site may be used for qualitative and quantitative research. Quantitatively analyzed data may be used to present use cases, case studies, and research papers at professional conferences or may be published in peer-reviewed scientific journals. All such data will be duly disguised to ensure your anonymity and privacy.

    • If and when your personal information may be needed for a scope beyond this policy, we will seek out your consent and approval.


    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    Our online payment facility through our payment gateways automatically encrypts your confidential information in transit from your computer to ours using the 128-bit Secure Sockets Layer protocol (SSL) for 100% safe, secure, confidential, and convenient online transaction.


    Do we use cookies?

    Yes, we use cookies to make your experience with our site smoother with every single interaction. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can always modify your cookie settings if you wish for a higher degree of privacy or remove the cookies from your system after you are done using our site. However, it may mean that you will need to repeatedly update personal information for subsequent logins or site usage.


    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other’s rights, property, or safety.


    What is your role and contribution in maintaining data privacy?

    Access to certain portions of the site or your user account will be password protected and non-transferable. You will be required to maintain the confidentiality of your password and control the access to your user account.

    In the event of any unauthorized activity on your account or loss/theft of your password, you are expected to notify hBITS and protect your account information. Any or all manners of data loss or privacy threat caused due to personal negligence on the part of the user is not a liability of hBITS.


    Online Privacy Policy Only

    This privacy policy applies only to information collected online through our website and not to information collected offline. Any and all information shared by you on this website or via channels linked to this site will be covered under this policy. All offline transactions and information exchanges are exempt from the scope of this policy and will have other privacy or disclosure rules defined from case to case basis.


    Your Consent

    By using our site, you completely understand, acknowledge, and consent to our website privacy policy. If any of the conditions mentioned herein are not compliant with your personal privacy concerns or those of your company, please refrain from moving forward and using our site.